Assuming that new hires both experience and inexperienced know what to do to maintain the standard of your office is risky business. Take the time and orientate all new hires to the policies and procedures of your office and constantly test their understanding of your standard. I suggest conducting a New Employee Orientation for the first ten days of employment and longer if needed, the areas of focus should be patient safety, patient information security, infection control, OSHA, Consumer Affairs and office policies & procedures. The key to successfully maintaining a standard is making sure everyone is on the same page. By the way, employee training should be conducted a minimum of once a year and for maximum results onsite!
by Tom Terry