During an inspection, inspectors will review the Compliance Manual, Posters, and postings to determine if policies & procedures for compliance are established and enforced. The inspector will interview employees and management. If simple questions get answers like “I think we do”, “I’m not sure”, or “I don’t know”, the inspector will come to a quick conclusion that compliance doesn’t exist; this is not a good thing!
All staff members must be familiar with the policies & procedures of the office. All staff member should consistently review the Compliance Manual and postings. Management must keep policies & procedures current and enforced.